Cancellation, refund, and service delivery terms for Shanix Digital Technologies engagements.
Shanix Digital Technologies provides customized digital marketing, creative, web, app, data, cloud, domain support, and edutech development services. Because each engagement is planned around client requirements, refund and cancellation eligibility depends on the approved scope, work completed, resources allocated, payment stage, and third-party costs incurred.
Clients may request cancellation before project kickoff or before any agreed work begins. If no work has started and no third-party costs have been committed, eligible payments may be refunded after deducting applicable payment gateway, banking, tax, or administrative charges.
Once strategy, planning, design, development, campaign setup, account configuration, research, content production, or other service work has started, fees for completed work, committed time, and allocated resources are non-refundable.
Advertising spend, domain purchases, hosting, software subscriptions, stock assets, marketplace fees, payment gateway charges, and other third-party expenses are non-refundable once purchased, committed, or paid to the provider.
Monthly retainers and recurring service plans can be cancelled with written notice before the next billing cycle. Work already completed or scheduled for the active billing period is not refundable.
Any unused balance, if applicable, may be adjusted against future services at our discretion and only when confirmed in writing. It is not automatically refundable once resources or work have been committed.
If there is a concern with delivery, clients should contact us promptly so we can review the issue, clarify the approved scope, and provide reasonable corrections where applicable.