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Delivery Standards

Service Delivery Policy

How Shanix Digital Technologies plans, starts, delivers, reviews, and supports custom service engagements.

Delivery Workflow

Projects move through requirement confirmation, scope approval, access collection, production, review, revisions, launch or handover, and post-delivery support. The exact stages may change based on whether the work is marketing, design, web, app, data, cloud, domain, or edutech development.

Scope Access Production Review Handover

Typical Start Timeline

Most projects start within 3 to 5 working days after requirement confirmation, payment or milestone confirmation, and receipt of required brand, account, domain, hosting, or platform access.

Client Inputs Needed

  • Business details, service goals, brand files, content, and approvals.
  • Ad account, analytics, website, domain, hosting, or social access where required.
  • Timely feedback during review cycles to avoid delivery delays.

Revisions

Revision rounds are handled according to the approved project scope. Changes outside the original scope, new feature requests, extra creatives, or additional campaign work may require a revised quote.

Delivery Format

Final deliverables may be provided as published campaigns, live websites, design files, reports, dashboards, configured accounts, code handover, documentation, or platform access, depending on the service.

Delay Conditions

Delivery timelines may shift if approvals are delayed, account access is unavailable, third-party platforms reject assets, payment milestones are pending, or requirements change after scope approval.

Support After Delivery

Post-delivery support depends on the chosen plan or written scope. Monthly retainers include ongoing support according to the active billing period and agreed service responsibilities.